Policies for Restoring Roots & Thriving Forward

At Restoring Roots & Thriving Forward, we are committed to transparency and clear communication. This page outlines our policies regarding terms and conditions, privacy, and returns to ensure a smooth experience for all our valued community members and customers. Please review this information carefully.

General terms and conditions

When you use our services or purchase from our thrift store, please be aware of the following guidelines:

  • Items are sold as-is.
  • Buyers must read the entire description before buying.
  • We are not responsible for any misuse of this website or our services.
  • We reserve the right to refuse services.
  • Prices and availability may change without prior notice.

Condition and imperfection disclosure policy:

  • Items may have missing parts, cracks, signs of aging, flaws, etc.
  • All flaws are disclosed to the best of our ability.
  • Photos are an integral part of the item description.
  • Buyers accept imperfections before they purchase.

Shipping and handling policies

Understanding our shipping and handling process is crucial for a smooth delivery:

  • Shipping costs are calculated based on item size and weight.
  • We ship thrift items within 2-5 business days.
  • Crafted items are shipped within 2-5 business days.
  • Print-on-demand items will follow the policies and procedures of the third-party printer.
  • We are not responsible for delays in shipping.
  • Buyers must ensure they provide the correct address and contact information for delivery.
  • Combining orders to ship at the same time is possible if they are going to the same address.

Privacy and data security

Your safety and privacy are paramount to Restoring Roots & Thriving Forward:

  • We do not share personal information with third parties.
  • We do not store payment information.
  • Customer information is used solely for order fulfillment purposes.
  • We do not sell or trade data with anyone.

Safety & Liability:

*Buyer is responsible for safe use of items purchased.

*Items are sold as is and no guarantees are made on any items.

*We are not liable for injury caused by items purchased through out business, and not liable for the misuse of any item purchased or acquired from our business.

 

Returns, refunds, and exchanges

If you encounter a problem or need to address an issue, please follow these steps:

  • No returns on used or vintage items.
  • Exceptions for returns are only made in cases of severe misrepresentation.
  • You must contact us within 14 days upon receiving your package or item to initiate a return.
  • Refunds do not include shipping and handling fees unless required by law.